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Online and technology FAQ

Because you are studying online, using technology well is going to be a key to your success. When everything works well, technology is great; when it doesn’t, it’s not. But it’s important to be able to work your way around various technologies, problem solve, and work efficiently and effectively with them.

Before you can begin your studies you should ensure that you have the correct hardware and software, and a reliable internet connection (your specific unit might encourage you to have a minimum speed, such as broadband).

If you have more questions, or would like further detail, please comment below.

What is the core technology I need?

Minimum Computer Requirements:
It is recommended that in order to use Blackboard the following is required:

  • IBM compatible computer or Macintosh equivalent
  • P3 500 MHz processor
  • 128 MB of RAM
  • 32 MB video card
  • Microsoft® Windows® 98
  • 800 x 600 display
  • 500 MB of hard disk free
  • Sound card and speakers or earphones
  • 56 Kbps modem
  • A valid e-mail address

You will need to work with word processed documents, spreadsheets, PowerPoint presentations etc. If you do not have these applications on your computer, you might need to purchase the Microsoft® Office® suite.

Browser Requirements and settings
We recommend that you use either:

Popup Settings
Most courses use pop-ups (a separate browser window that appears in addition to the page you are already viewing). If you experience problems opening pop-ups in your browser, check your Internet Explorer popup blocker settings are set to allow pop-ups.
Click on ‘Tools’, then ‘Pop-up blocker settings’ and set Filter level to ‘Low…. or Medium….’

Plugins
A plugin is an additional software program embedded into your browser or computer which enables you to view certain file/media types. The most common plugins that you will need are the Flash Player and PDF Reader.

Can you help me navigate around Blackboard?

Firstly, watch this short introduction video. It is also on the home page of your unit.
There is help available at the students tab at the top of your Blackboard screen.

Please ask us specific questions and we will set up the answers for you.

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